Commit 9244d261 authored by glevy's avatar glevy Committed by pa

Typos

parent 6a585fdc
......@@ -91,7 +91,7 @@ title: Home
<div class="container">
<div class="title-wrapper has-text-centered">
<h2 class="title is-2">You have a question?</h2>
<h3 class="subtitle has-text-grey-lighter">An issues? Whould you like to help us?</h3>
<h3 class="subtitle has-text-grey-lighter">Having issues ? Would you like to help us?</h3>
<div class="divider is-centered"></div>
</div>
<p class="has-text-centered" style="margin-top: 20px;">
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......@@ -2,7 +2,7 @@
title: Need help ?
menu:
hand:
weight: 5
weight: 4
toc: true
---
......@@ -10,11 +10,11 @@ On this page we have compiled some frequently asked questions and their answers
"Hello, I am (first name/name) my Crans nickname is (nickname) I live in (room). I am trying to (action) in (give details if possible), but I can't do it. I get (error message/unwanted reaction) instead. Can you please help me ?".
## I never had Internet
## I never had an Internet connection
### I can't create my account
#### My nickname is refused!
#### My nickname is refused !
Your Crans nickname must only contain lower case letters, numbers and dashes. It must also begin with a lowercase letter.
......@@ -22,7 +22,7 @@ Possible nicknames : jeanpierre-du-51-asv, melba-sauerkraut, i-am-number-1, kiko
Forbidden nicknames : SherlockHolmes, gas_con, Катюша
#### I can't go back to my room!
#### I can't input my room !
We're not the Crous and so we don't know who's moving out and who's still here. It doesn't matter, you can register without indicating a room and let us know by email afterwards, we'll take care of it.
......@@ -34,7 +34,7 @@ First reflex : log on to the Intranet and see if the "Internet Access" field is
Creating an account is the first step, you also have to pay for our service. It is a necessary contribution so that we can break even. Two choices : if you stay for a year (or at least 8 months), it is more advantageous (for you) to choose the 50€/year package. If you stay for a shorter period, you will prefer the 10€/year package for membership only, which allows you to buy months of connection at 5€ each. In this way, a single month of connection will cost you 15€ in total, two months will cost you 20€ and so on. Note that a full year would cost you 70€ instead of 50€, hence the interest of the package.
#### I have paid but I still don't have Internet!
#### I have paid but I still don't have Internet !
- Check your balance, the Crans electronic wallet. If it has filled up with the amount you paid, don't panic. You can then use this balance to pay for whatever you want: simple membership, one month's connection or an annual package.
......@@ -55,11 +55,11 @@ Experience shows that there are three main causes.
- You have entered the connection parameters incorrectly (especially for Android phones). Check the procedure on our [help page](https://www.crans.org/fr/connection/#wifi-sur-android).
- You've borrowed someone else's account with this device, even once, even for five minutes, even just to try it out. In this case, your device is linked to that person's account. To unbind it, ask this person to delete the machine (from their account on the Intranet), or send us an e-mail.
A little word about account sharing: sharing your account with someone in need (who doesn't have a credit card for example, or has an emergency) is not in itself badly seen by the association, although it does cause the abovementioned issue. On the other hand, "cost sharing", i.e. having an account for several people (even though the basic price is low), can lead to a ban. We pay our own suppliers and we need these contributions to be financially viable.
A quick word about account sharing : sharing your account with someone in need (who doesn't have a credit card for example, or has an emergency) is not in itself badly seen by the association, although it does cause the abovementioned issue. On the other hand, "cost sharing", i.e. having an account for several people (even though the basic price is low), can lead to a ban. We pay our own suppliers and we need these contributions to be financially viable.
### Using Ethernet (wired connection)
The Internet also (and even more importantly) works with cables and some people are surprised to learn this. :smile: Warning, for wired internet to actually work yourroom **absolutely** needs to appear in your Intranet. Send us an email with your complete room ID if you can't change it yourself. We will need your **complete** room ID (building, number and if you share your kitchen, please specify left/right door). Examples include G 531, J108d and B403g ('d' stands for 'right' and 'g' for 'left' in French).
The Internet also (and even more importantly) works with cables and some people are surprised to learn this. :smile: Warning, for wired internet to actually work your room **absolutely** needs to appear in your Intranet. Send us an email with your complete room ID if you can't change it yourself. We will need your **complete** room ID (building, number and if you share your kitchen, please specify left/right door). Examples include G 531, J108d and B403g ('d' stands for 'right' and 'g' for 'left' in French).
#### Where do I connect the cable ?
......@@ -76,7 +76,7 @@ Either adapter costs just under 20€.
The first time a device connects to the cable, a window (a captive portal) should appear on your screen by itself, asking you for your Crans credentials. Just follow the instructions and everything will be fine.
#### Which window? I didn't see anything.
#### Which window ? I didn't see anything.
Check in the list of networks (the panel that also allows you to choose a Wifi network) that your computer has detected the wired network. If so, open your browser, type intranet.crans.org in the address bar and the connection window should appear. If not, see the next question.
......@@ -88,18 +88,18 @@ The reason is simple : the MAC address written on the label sometimes differs sl
## I have Internet, but it's slow and/or I often lose the connection
You can start by checking that there is no global problem, by looking on our [Facebook](https://www.facebook.com/CachanReseauNormaleSup/) or our Twitter [@TwCrans](https://twitter.com/twcrans) if there is a current incident described there. If you're curious, you can also check our [monitoring](https://grafana.crans.org) service or its very simplified version, the [status] (https://status.crans.org/) page. If the whole "Infrastructure" section is marked "online", the problem probably does not come from us.
You can start by checking that there is no global problem, by looking on our [Facebook](https://www.facebook.com/CachanReseauNormaleSup/) or our Twitter [@TwCrans](https://twitter.com/twcrans) if there is a current incident described there. If you're curious, you can also check our [monitoring](https://grafana.crans.org) service or its very simplified version, the [status](https://status.crans.org/) page. If the whole "Infrastructure" section is marked "online", the problem probably does not come from us.
If you don't see anything abnormal on these pages, we can guess you are tring to use the Wifi. You should know that the walls of Crous buildings are made of materials that are effective at attenuating the frequencies used for Wifi. As long as your room is located a little far from a terminal, for example at the end of a corridor, the network becomes difficult to use. Add to this the health situation which forces you to study at a distance, thereby putting a heavy burden on videoconferencing services and loading the network and you see the problem. No set of Wifi terminals can support such a load.
The wired network is always faster and more stable than its wireless cousin (a remark that applies to the Crans as much as it does to your own home), is insensitive to building materials and holds up much better to an intense load. We therefore **strongly** recommend its use, especially if you want to work, attend online courses or use a videoconferencing tool. Online players will also appreciate it. :smile:
### Yes but I want Wifi for my phone!
### Sure, but what about my phone ?
It's true, connecting a phone to a landline doesn't seem very smart. You just need to use a device that can be plugged to the wired network and is able to re-emit its own Wifi network from your room.
True that, connecting a phone to a landline doesn't seem very smart. You only need to use a device that can be plugged to the wired network and is able to re-emit its own Wifi network from your room.
- In the simplest case, your computer can be transformed into a wireless access point ("Wifi hotspot"). On Windows 10, follow this [short tutorial](http://jemeformeaunumerique.fr/2017/07/21/partager-connexion-wifi/). Of course, you will need to have connected your computer to the wired network first.
- You can also buy a Wifi router that will do the job (see also the previous section). As for USB/Ethernet adapters, the Crans keeps a few in reserve just in case, sold at cost price (20€ each). You can also order one yourself.
- Best case scenario, your computer can be used as a wireless access point ("Wifi hotspot"). On Windows 10, follow this [short tutorial](http://jemeformeaunumerique.fr/2017/07/21/partager-connexion-wifi/). Of course, you will need to have your computer connected to the wired network first.
- You can also buy a Wifi router that will do the job (see also the previous section). As well as for USB/Ethernet adapters, the Crans keeps a few of them in reserve just in case, sold at cost price (20€ each). You can also order one yourself.
## Miscellaneous
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......@@ -2,7 +2,7 @@
title: Besoin d'aide ?
menu:
main:
weight: 5
weight: 4
toc: true
---
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......@@ -2,7 +2,7 @@
title: Séminaires
menu:
main:
weight: 6
weight: 5
toc: true
---
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